May not be available in all markets or localizations.You cannot establish a Remote Help session from one tenant to a different tenant.Remote Help is not supported on GCC, GCC High or DoD Tenants.Remote Help has the following limitations: Remote Help add on license or an Intune Suite license for all IT support workers (helpers) and users (sharers).You’ll also find details about active sessions.įor unenrolled devices, auditing and reporting about the Remote Help sessions is limited. Monitor active Remote Help sessions, and view details about past sessions – In the Microsoft Intune admin center you can view reports that include details about who helped who, on what device, and for how long. For example, your Help Desk employees might enter their administrative credentials to complete an action on the sharer’s device that requires administrative permissions. The users that can only view a device, and which can request full control of the session while assisting others.Įlevation of privilege - When needed, a helper with the correct RBAC permissions can interact with the UAC prompt on the sharer's machine to enter credentials. ![]()
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